cS
candice S
1 reviews | Active since Sept 2012
15 Apr 2020, 22:22
Poor customer service!
I have been waiting since last week for someone to contact me and to date no one has. I have sent emails and inboxed on the facebook page. WHAT MORE MUST I DO! Direct Axis is very quick to pick up the phone and call 10 times to get someone into debt with them, but when it comes to after-sales service then no one is interested in calling back. I have no access to a landline and I cannot call from my cell phone and therefore I have requested for someone to call me. ****ty customer service. Never again, this is the last time I will do business with this company.
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Replies (2)
DirectAxis's replyOfficial
16 Apr 2020, 09:04Hello Candice We have received your review. Apologies, this isn’t the experience we aim to provide. We're looking into it and will keep you in the loop until everything has been cleared up. Team DirectAxis
DirectAxis's reply16 Apr 2020, 09:04
Official
Hello Candice We have received your review. Apologies, this isn’t the experience we aim to provide. We're looking into it and will keep you in the loop until everything has been cleared up. Team DirectAxis
DirectAxis's replyOfficial
23 Apr 2020, 17:43We're pleased that a consultant has been in touch with you, but if you require further assistance do let us know.
DirectAxis's reply23 Apr 2020, 17:43
Official
We're pleased that a consultant has been in touch with you, but if you require further assistance do let us know.