MF
Martin F

1 reviews | Active since Feb 2020

18 Feb 2021, 16:26

Poor customer service and constant harassment.

My review is simply to ask Direct Axis why must I continuously answer the phone to them.. When all that we discuss is the same thing over and over. They very well know where they stand with me and I'm not going to change on what I've said. Direct Axis constant harassment of me over the phone upto 8 times a day if not more, between my house phone number and cell number. Its gotten to a point where I've got take my phone off the hook and block their miserable annoying calls. The callers themselves at best only listen with one ear because it goes in the one ear and out the other. I say this about the callers because when I mention the name of the previous caller by making as if they don't know that person. In closing Direct Axis needs to sharpen up on the way they handle their customers. They are very poor in the department of customer service.

0
Replies (3)
DirectAxis
DirectAxis's reply18 Feb 2021, 16:42
Official
Hello Martin,  Thanks for reaching out to us.  We apologise for the inconvenience this was causing you, we understand and acknowledge your frustration. Our customers are important to us and we work extremely hard to keep up our service levels.  We have escalated your feedback onto our Accounts Team so that they can have a look at it and urgently resolve your query.  We will keep you in the loop until everything is sorted.  Team DirectAxis 

Best regards,

MF
Martin F's update18 Feb 2021, 16:58
Reviewer Update
How am I supposed to believe that Direct axis will resolve my problem when they are the cause of my problems.
DirectAxis
DirectAxis's reply19 Feb 2021, 10:43
Official
Hello Martin, 

One of our Team Leaders tried contacting you but your cell phone remained unanswered. 

Please provide us with a suitable time to call. 

Team DirectAxis 

Best regards,