MT
Marcel T
1 reviews | Active since Dec 2020
05 Dec 2022, 13:29
Poor customer service!!!!!
So I have changed banks recently and contacted DirectAxis for them to update my banking details on their end. I spoke to a lady who assisted me and she got some errors on her end. She placed me on hold and the call dropped. I then called back and another lady placed me on hold. The call dropped again and I called back speaking to someone else. This time around this lady took my ID and kept quiet for 2 minutes.
Why are they so terrible at communicating and not setting expectations? They will just transfer you and place you on hold without checking back in. Poor service, I will change banks and you can beg me to update my details to pay that loan.
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DirectAxis's replyOfficial
05 Dec 2022, 14:00Hello Marcel,
Thank you for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this.
We are able to confirm that your details has been updated.
We have escalated your matter to our Customer Care Department and a consultant will be in contact with you.
Team DirectAxis
Thank you for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this.
We are able to confirm that your details has been updated.
We have escalated your matter to our Customer Care Department and a consultant will be in contact with you.
Team DirectAxis
DirectAxis's reply05 Dec 2022, 14:00
Official
Hello Marcel,
Thank you for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this.
We are able to confirm that your details has been updated.
We have escalated your matter to our Customer Care Department and a consultant will be in contact with you.
Team DirectAxis
Thank you for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this.
We are able to confirm that your details has been updated.
We have escalated your matter to our Customer Care Department and a consultant will be in contact with you.
Team DirectAxis