VK
Virginia K
1 reviews | Active since Jun 2018
10 Dec 2020, 05:16
Poor customer service
Very poor customer service, lack of empathy and poor turn aroumd time for resolving mistakes of their own doing.
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Replies (2)
DirectAxis's replyOfficial
10 Dec 2020, 10:01Hello Virginia, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience we may have caused, we understand your frustration. We care about our customers and strive to achieve customer satisfaction. Your refund is in the process of being paid out. We’ll follow-up with our support team and give you feedback as to the turnaround time. Team DirectAxis
DirectAxis's reply10 Dec 2020, 10:01
Official
Hello Virginia, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience we may have caused, we understand your frustration. We care about our customers and strive to achieve customer satisfaction. Your refund is in the process of being paid out. We’ll follow-up with our support team and give you feedback as to the turnaround time. Team DirectAxis
DirectAxis's replyOfficial
10 Dec 2020, 11:05Hello Virginia, We are happy to let you know that your refund was paid out yesterday. You may expect to receive the funds within 24-72 hours. Please don’t hesitate to send us a private reply via HelloPeter should you have any questions. Team DirectAxis
DirectAxis's reply10 Dec 2020, 11:05
Official
Hello Virginia, We are happy to let you know that your refund was paid out yesterday. You may expect to receive the funds within 24-72 hours. Please don’t hesitate to send us a private reply via HelloPeter should you have any questions. Team DirectAxis