Poor Customer service

DirectAxis will contact me at least once a month to solicit a loan from me. Asking for a statement or a settlement amount on my account though, is totally a different story. It took weekly emails from me, for a MONTH, just to get a statement. Currently I have been waiting for a settlement quote now for more than a week, 4 emails later, still no response from either customer care or complaints department. Customer service seems to be non existing once they have you as a client.