GM
Gugu M
1 reviews | Active since Apr 2017
28 Dec 2020, 16:13
Poor customer service
I called in and spoke to Nadia. All I wanted was to change my banking details but instead she blind transferred me back into your call centre where I held on and held on. Please change my banking details and better train your staff on how to handle customer queries.
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Replies (2)
DirectAxis's replyOfficial
28 Dec 2020, 16:41Hello Gugu, Thanks for reaching out to us. We apologise for the inconvenience we may have caused, we acknowledge your frustration. Please know that we care about our customers and strive to put them at the centre of everything that we do. We have escalated the matter to our Collections Team so that they can contact you and assist you as soon as possible. A consultant will be in touch with you. Team DirectAxis
DirectAxis's reply28 Dec 2020, 16:41
Official
Hello Gugu, Thanks for reaching out to us. We apologise for the inconvenience we may have caused, we acknowledge your frustration. Please know that we care about our customers and strive to put them at the centre of everything that we do. We have escalated the matter to our Collections Team so that they can contact you and assist you as soon as possible. A consultant will be in touch with you. Team DirectAxis
DirectAxis's replyOfficial
29 Dec 2020, 09:57Hello Gugu, We are able to confirm that you have been assisted and that your query has been resolved. If you need any assistance in the future please send us a private message and we will assist you. Team DirectAxis
DirectAxis's reply29 Dec 2020, 09:57
Official
Hello Gugu, We are able to confirm that you have been assisted and that your query has been resolved. If you need any assistance in the future please send us a private message and we will assist you. Team DirectAxis