iM
inno M
1 reviews | Active since Aug 2017
02 Mar 2021, 19:00
Poor customer service
I recently settled my account with direct axis and on the 27th they debited my account,Their customer service is a nightmare I have been trying to get hold of them for over a week with no luck ,on Friday a sent them an email and I received an automated respond that they will contact me in 2 working days which they have not. This company has a bad customer service I will never recommend it to anyone.
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DirectAxis's replyOfficial
03 Mar 2021, 10:06Hello inno, Thank you for reaching out to us. Apologies for the unpleasant experience and delay in assisting you. Just to confirm the ID number provided in this review belongs to a different customer who has no profile with Directaxis. We have used the remaining details to allocate your profile and have escalated your query to our Accounts Team. Team DirectAxis
DirectAxis's reply03 Mar 2021, 10:06
Official
Hello inno, Thank you for reaching out to us. Apologies for the unpleasant experience and delay in assisting you. Just to confirm the ID number provided in this review belongs to a different customer who has no profile with Directaxis. We have used the remaining details to allocate your profile and have escalated your query to our Accounts Team. Team DirectAxis