EM
Euginia M
1 reviews | Active since Nov 2016
14 Oct 2020, 08:48
Poor customer service
I took out a directaxis loan but have not received any statements from them,when I call for a settlement quote they say they will email it but they don't keep their promises,am now stuck because of this company as i have app**** for a homeloan and need to settle this account in order for it to be approved.I hope that people who read this review don't take loans from you because your customer service is so bad .I don't want anything to do with direct axis,it's funny that you are managing Sanlam personal loans but they offer the best service ever.
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Replies (2)
DirectAxis's replyOfficial
14 Oct 2020, 12:11Hello Euginia, Thanks for reaching out to us. We apologise for any inconvenience caused. We have sent you your settlement letter and latest statement to your email address. It does take a while to reflect. Please refresh your emails and you will receive it during the course of the day. Should you require further assistance do not hesitate to contact us. Team DirectAxis
DirectAxis's reply14 Oct 2020, 12:11
Official
Hello Euginia, Thanks for reaching out to us. We apologise for any inconvenience caused. We have sent you your settlement letter and latest statement to your email address. It does take a while to reflect. Please refresh your emails and you will receive it during the course of the day. Should you require further assistance do not hesitate to contact us. Team DirectAxis
EM
Euginia M's updateReviewer Update
15 Oct 2020, 05:00You haven't sent any email,check if your computers are in a good working order,I won't keep on wasting my money calling you
EM
Euginia M's update15 Oct 2020, 05:00
Reviewer Update
You haven't sent any email,check if your computers are in a good working order,I won't keep on wasting my money calling you