JH
Juanita H
1 reviews | Active since Jun 2017
20 Apr 2021, 15:20
Poor Customer Service
I'm very unhappy with the customer service or rather the lack thereof, trying to get in contact with someone at DirectAxis. I've been phoning since 13.04.21 & I've send my 10th email a few minutes ago, without any response from anyone other than the automated "a consultant will contact you within 2 days". The customer care line asks for your ID & then "sorry we cannot take your call" seriously for a week no one is able to answer the line..?
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Replies (2)
DirectAxis's replyOfficial
20 Apr 2021, 17:06 Hello Juanita, Thank you for reaching out to us. Please accept our humble apologies for any inconvenience caused in the process of trying to get through to our call centre. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply20 Apr 2021, 17:06
Official
Hello Juanita, Thank you for reaching out to us. Please accept our humble apologies for any inconvenience caused in the process of trying to get through to our call centre. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
JH
Juanita H's updateReviewer Update
23 Apr 2021, 13:29Good day,
No one has been in contact with me & if you think Abdul has, it's a lie!!
No one has been in contact with me & if you think Abdul has, it's a lie!!
JH
Juanita H's update23 Apr 2021, 13:29
Reviewer Update
Good day,
No one has been in contact with me & if you think Abdul has, it's a lie!!
No one has been in contact with me & if you think Abdul has, it's a lie!!