1 reviews | Active since Jan 2017

04 Jan 2017, 12:21

Poor customer service

<p>App**** for a personal loan three weeks ago. Still pending. They never call you back. I make phone calls to them everyday concerning the pay out. Today I have called four times already. Everytime they give a different story. worst customer experience ever. </p>

0
Replies (2)
DirectAxis
DirectAxis's reply04 Jan 2017, 12:55
Official

Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis

Best regards,

DirectAxis
DirectAxis's reply05 Jan 2017, 11:09
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis

Best regards,