RG
Rochelle G
1 reviews | Active since Oct 2021
05 Oct 2021, 15:17
Poor Customer and Admin service
Poor service. No feedback. Requesting payment on a loan that was settled in 2020 after I received a settlement letter. They calling a year later!!! Where else can I report this people 🤔
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
05 Oct 2021, 15:56Hello Rochelle, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Customer Relationship Management Team and a consultant will be in contact with you. Team DirectAxis
Best regards,
DirectAxis's reply05 Oct 2021, 15:56
Official
Hello Rochelle, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Customer Relationship Management Team and a consultant will be in contact with you. Team DirectAxis
Best regards,
RG
Rochelle G's updateReviewer Update
05 Oct 2021, 16:13Can they email me please cause your telephone lines are useless. Thank you
RG
Rochelle G's update05 Oct 2021, 16:13
Reviewer Update
Can they email me please cause your telephone lines are useless. Thank you
DirectAxis's replyOfficial
06 Oct 2021, 08:11Hello Rochelle,
Noted! We will pass on your request.
Team DirectAxis
Noted! We will pass on your request.
Team DirectAxis
Best regards,
DirectAxis's reply06 Oct 2021, 08:11
Official
Hello Rochelle,
Noted! We will pass on your request.
Team DirectAxis
Noted! We will pass on your request.
Team DirectAxis
Best regards,
DirectAxis's replyOfficial
06 Oct 2021, 13:42Hello Rochelle,
We're pleased to confirm that your account is now closed.
A paid-up letter has been emailed to you and you should receive it during the course of the day.
If you require further assistance, please let us know.
Team DirectAxis
We're pleased to confirm that your account is now closed.
A paid-up letter has been emailed to you and you should receive it during the course of the day.
If you require further assistance, please let us know.
Team DirectAxis
Best regards,
DirectAxis's reply06 Oct 2021, 13:42
Official
Hello Rochelle,
We're pleased to confirm that your account is now closed.
A paid-up letter has been emailed to you and you should receive it during the course of the day.
If you require further assistance, please let us know.
Team DirectAxis
We're pleased to confirm that your account is now closed.
A paid-up letter has been emailed to you and you should receive it during the course of the day.
If you require further assistance, please let us know.
Team DirectAxis
Best regards,