SB
Steven B
1 reviews | Active since Feb 2021
30 Apr 2021, 17:42
Poor communication, no proper assistance & support structure.
Good day
I have been trying to get hold of Your department since yesterday. I have wasted all my airtime trying to get hold of a consultant to assist with my query, I'm being placed on hold for hours wasting airtime. Your whatsapp consultants are also not helpful as they respond when they feel like. I'm still waiting for answers since yesterday.
You debited my bank account without my concent after the loss of income claim has been approved by IUA. I need my funds refunded into my account soon as possible as the fund are for designated accounts!!!
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Replies (2)SB
Steven B's updateReviewer Update
02 May 2021, 07:39Good day
I am still waiting for a call from your accounts department.
Regards
I am still waiting for a call from your accounts department.
Regards
SB
Steven B's update02 May 2021, 07:39
Reviewer Update
Good day
I am still waiting for a call from your accounts department.
Regards
I am still waiting for a call from your accounts department.
Regards
DirectAxis's replyOfficial
03 May 2021, 11:34Hello Steven, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. Please note, DirectAxis does not use WhatsApp as a form of communication to our customers. We have escalated the matter to our Claims Team and a consultant will be in contact with you. Team DirectAxis
Best regards,
DirectAxis's reply03 May 2021, 11:34
Official
Hello Steven, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. Please note, DirectAxis does not use WhatsApp as a form of communication to our customers. We have escalated the matter to our Claims Team and a consultant will be in contact with you. Team DirectAxis
Best regards,