MD
Mbulelo D
1 reviews | Active since Jan 2015
27 Jul 2020, 11:40
Poor Communication
Today is the 10th day, since I settled the account and they can't help me with a paid up letter and to update my status at Transunion. It is very diffucult to get hold of them on the phone and no response on their emails.
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DirectAxis's replyOfficial
27 Jul 2020, 16:11Hello Mbulelo We have received your review. We’re sorry you were inconvenienced again, the last time you called in the consultant should have reminded you of our closure process which takes up to 10 business days. We’ll escalate your query onto our Customer care support team and have them send your paid up letter as soon as your account is closed. Team DirectAxis
DirectAxis's reply27 Jul 2020, 16:11
Official
Hello Mbulelo We have received your review. We’re sorry you were inconvenienced again, the last time you called in the consultant should have reminded you of our closure process which takes up to 10 business days. We’ll escalate your query onto our Customer care support team and have them send your paid up letter as soon as your account is closed. Team DirectAxis