Poor communication

Impossible to have a telephone conversation with this organization. Attempting to call for a load settlement for over an hour, if the line quality isn't very poor, the staff hangs up on you mid call, multiple transfers during a call, although the correct selection is made... would like to finalize dealings with Directaxis and get out ASAP. Hope to resolve over email, but if another debit order is paid they will owe me money, and according to their trust score, I might never see that money :(