AZ
Amy Z
1 reviews | Active since Mar 2021
03 Mar 2021, 00:16
POOR CLIENT SERVICE, FRUSTRATED!
I have sent Direct Axis multiple emails since September 2020 to obtain statements and the settle amount of a personal that I took out with them. I have received automatic responses saying they will respond within 2 working days. We are in March 2021 and I haven't heard a single word from them. They are quick to respond to queries for new loan applications but do not respond to enquiries on existing policies. Their client service is pathetic to say the least. I am extremely frustrated. I am stuck in another country due to Covid and can't contact them telephonically thus leaving me with email as only contact option. Contact me on ***
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DirectAxis's replyOfficial
03 Mar 2021, 09:33Hello Amy, Thank you for reaching out. Apologies for the unpleasant experience and delay in assisting you. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply03 Mar 2021, 09:33
Official
Hello Amy, Thank you for reaching out. Apologies for the unpleasant experience and delay in assisting you. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,