Poor Client service

<p>On the 9th of May my loan was paid into my bank account. Part of the deal was that they will settle one of my existing loans with the funds and the balance will be paid into my bank account. I have 3 loans so my plan was to settle them and only have the one loan to repay. When the funds were available I waited a day and then transfered funds into the first loan to settle it. Unfortunately I made a mistake and paid it into the same loan they settled. I have been battling since then untill today (19/05/17) to get this matter resolved. The proof of payment from FNB was mailed to them on the same day. When I followed up on the matter I was told it will take 10 working days for them to refund the money back into my account so that I can settle my other loans. Today I checked again and on my Internet banking the loan is still open so tomorrow is payday and I'm sure the loan installment is going off again even though it was supposed to be settled days ago and the surplus paid back into my FNB account.</p> <p>When you apply for a loan you have to mail your documents to ********** and they almost immediately respond BUT if you have an issue you have to mail your documents to the same email adress only now it takes 10 working days to tie the docs to your account and to get the matter resolved. I feel that my situation was very poorly handled and I doubt if I will ever use them again.</p>