Poor and rude customer service
<p>I made a call yesterday to DirectAxis @ 16:53 and only to speak to a guy who was very rude to and was just making jokes about me 1st he claimed he couldn't hear me and said that the only words he could hear from me were "um um um" and went on about how he is not Telkom or telephone exchange that it would be his responsibility to make sure that he hears me. As I was telling him that what he's saying is rude, the next thing I heard was just music for a few seconds then I found myself talking to another agent, a lady; which means he put me through to another agent without even consulting me. This is very rude and that agent; a guy doesn't not deserve to work with people because he's very rude and impatient. </p>
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon.
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon.
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you!
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you!