POOOOOOOR SERVICE

POOOOOOR, PERTHETIC,DISGUSTING SERVICE. ALMOST 20 EMAILS BACK AND FOURTH MY QUERY WAS STILL NOT BEEN RESOLVED. THEY KEEP ASKING FOR THE SAME DOCUMENTS OVER AND OVER AS IF THE PREVIOUS EMAILS WAS NOT SEND. NOBODY FOLLOWS UP . YOU GET AN RESPONSE WITHIN TWO WORKING BUSINESS DAYS BUT YOU SHOULD RATHER STATE THERE IN 2 YEARS. CALLING FOR ASSISTANCE IN EVEN 10 TIMES WORST AS YOU HOLD FOR ALMOST 20MINUTES THEN YOUR CALL IS TRANSFFERED FROM 1 PERSON TO THE OTHER WHEN YOU EXPLAIN THEY SAY THEY WILL TRANSFER YOU TO ANOTHER PERSON BUT THEN AFTER WAITING NOW FOR ALMOST 50MINS THE CALL GETS DROPPED. IT IS SUUUPPPPPPPPPPPPER ANNNNNNNNNNNNNNNNOYING. IF YOU DONT KNOW HOW TO DIVERT A CALL THEN ATLEAST REPLY TO THE EMAILS IN TIME. I WILL NEVER HAVE ANY DEALINGS WITH DIRECT AXIS IN THE FUTURE EVER AGAIN. AND ALL I WANTED WAS JUST A SETTLEMENT AMOUNT.NOW THE ACCOUNT IS SETTLE BUT MY REFUND ON THE ACCOUNT IL PROBABLY GET WHEN IM IN MY GRAVE. SO MY NEXT QUESTION IS DO YOU WANT MY NEXT OF KINS INFORMATION INCASE IM DEAD BY THE TIME YOU GUYS WAKEUP.