EM
Elizabeth M
1 reviews | Active since Oct 2011
08 Feb 2022, 05:47
PLEASE UPDATE MY PAYMENT ON THE FNB SYSTEM AND CLOSE THIS ACCOUNT
I used to have an account with Direct Axis and now it's settled but it keeps on coming up as Wesbank power cash every time when I try to apply for credit at FNB. Can you please update my profile internally and send me the paid up letter. This is totally unacceptable. Failure to resolve this issue, I will have no choice but to lodge a complain with credit Ombud because you are busy taking me from pillar to post. Between Direct Axis & FNB someone needs to take accountability.
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DirectAxis's replyOfficial
08 Feb 2022, 09:31Hello Lorraine, Thank you for the feedback. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you. Team DirectAxis
DirectAxis's reply08 Feb 2022, 09:31
Official
Hello Lorraine, Thank you for the feedback. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you. Team DirectAxis