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Melanie C

1 reviews | Active since Jan 2020

09 Mar 2021, 07:18

Please, please assist

Very unhappy to say that since my previous complaint, I have still not received a requested letter from Direct Axis. Could someone from Management perhaps assist?

0
Replies (6)
DirectAxis
DirectAxis's reply09 Mar 2021, 09:00
Official
Hello Melanie,  Thanks for reaching out to us.  We apologise for the inconvenience caused. Our Support Teams has confirmed that the settlement letter was emailed to your email address.  We have arranged with them to urgently re-send the letter to you.  Please let us know once you receive it.  Team DirectAxis 
MC
Melanie C's update09 Mar 2021, 09:02
Reviewer Update
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DirectAxis
DirectAxis's reply09 Mar 2021, 09:23
Official
Hello Melanie, 

Thanks for responding to us. 

Please send the email address privately so that we are able to view it on our side. 

Team DirectAxis 
MC
Melanie C's update10 Mar 2021, 08:35
Reviewer Update
I still have not received the letter, please advise urgently.

'We apologise for the inconvenience caused. Our Support Teams has confirmed that the settlement letter was emailed to your email address. We have arranged with them to urgently re-send the letter to you. Please let us know once you receive it. Team DirectAxis '
DirectAxis
DirectAxis's reply10 Mar 2021, 08:54
Official
Hello Melanie, 

Our Recoveries Team has re-sent the letter to your email address. Please let us know when you receive it. 

Team DirectAxis 
MC
Melanie C's update10 Mar 2021, 13:17
Reviewer Update
No, no-one from Direct Axis has been in contact with me!