JB
Jason B
1 reviews | Active since Sept 2015
05 Sept 2023, 07:03
Please pay me my advance
Please pay back my advance. I sent through the proof of payment over a week ago. I call in to your call centre to just have the phone put down in my ear. Xoliswa Keneti was the agen I charge of assisting. Please pay out my advance. Thank you
Helpful (0)
Replies (5)0
Replies (5)
DirectAxis's replyOfficial
05 Sept 2023, 08:31Hello Jason,
Thanks for reaching out to us.
Please accept our humble apologies for the inconvenience caused in the process of getting your refund.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the inconvenience caused in the process of getting your refund.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Best regards,
DirectAxis's reply05 Sept 2023, 08:31
Official
Hello Jason,
Thanks for reaching out to us.
Please accept our humble apologies for the inconvenience caused in the process of getting your refund.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the inconvenience caused in the process of getting your refund.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Best regards,
JB
Jason B's updateReviewer Update
05 Sept 2023, 17:07No resolution still
JB
Jason B's update05 Sept 2023, 17:07
Reviewer Update
No resolution still
DirectAxis's replyOfficial
06 Sept 2023, 15:40Hello Jason. We apologise for the delay. We'll follow up with our support team and come back to you. Team DirectAxis
Best regards,
DirectAxis's reply06 Sept 2023, 15:40
Official
Hello Jason. We apologise for the delay. We'll follow up with our support team and come back to you. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
08 Sept 2023, 14:26Hello Jason, your refund has been logged. We'll continue to keep you posted until the matter is resolved. Team DirectAxis
Best regards,
DirectAxis's reply08 Sept 2023, 14:26
Official
Hello Jason, your refund has been logged. We'll continue to keep you posted until the matter is resolved. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
08 Sept 2023, 16:17Hello Jason, the funds are being paid out today and should reflect in your bank account within 48 hours.
Best regards,
DirectAxis's reply08 Sept 2023, 16:17
Official
Hello Jason, the funds are being paid out today and should reflect in your bank account within 48 hours.
Best regards,