SM
Sipho M
1 reviews | Active since Sept 2018
31 Jan 2022, 19:41
Please finalize my Loan Settlement Direct Axis
I have settled My Loan on the 19th January 2022 but the balance still shows on my profile, when I called (after struggling to get through to the customer centre) I was told that the closure process and to issue the paid up letter takes between 7 to 10 Days working. But then I get a call today from one of the sales agents offering me another loan. Why would I SETTLE a loan only to take another one in a space of 2 weeks. Please remove the balance from my profile and send me the paid up letter
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DirectAxis's replyOfficial
01 Feb 2022, 08:44Hello Sipho, Thank you for reaching out to us. Apologies for the unpleasant experience caused by the process of trying to get your account settled. Our teams are currently dealing with your query and we will continue to monitor your account until it is closed. We will keep you posted every step of the way. Team DirectAxis
Best regards,
DirectAxis's reply01 Feb 2022, 08:44
Official
Hello Sipho, Thank you for reaching out to us. Apologies for the unpleasant experience caused by the process of trying to get your account settled. Our teams are currently dealing with your query and we will continue to monitor your account until it is closed. We will keep you posted every step of the way. Team DirectAxis
Best regards,