Pillar to Post

<p>My account is in arrears and i am trying to consolidate it, however i need a letter from Direct Axis confirming that they deducted twice in February where second deduction reflected as Wesbank in my statement. i called the call centre and was transfered from one department to the other only to be told my account has been handed over to legal even though my request is regarding something that is before the handover. Legal sent me a contract which they claim stated that they can deduct twice butafter going through it, it only states that the intalment can fluctuate and itdoes not mention TWO deductions. even with this i am still failing to get a letter confriming that they are the one's who deducted twice without that specific arrangement made.</p> <p> </p> <p>I have spent 3 days trying to get a simple confirmation and many phone calls later still no help from DIRECT AXIS.</p>