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Hlompho L

1 reviews | Active since Sept 2017

19 Feb 2021, 13:19

Pick up the phone

Hi Direct Axis

Can you please learn to pick up the phone. I have recently been retrenched and have activated my retrenchment cover. I have been trying to call you since the 12th of February to advise you that I have had the cover approved by the insurer.

Secondly the cover advises that there is a 1 month exclusion but this is nowhere on the policy schedule. Please sort this out as you are about to deduct and getting a hold of your collections department should is the equivalent of me working a full-time job.

I guess it is easier to get the loan than administer it.

0
Replies (4)
DirectAxis
DirectAxis's reply19 Feb 2021, 14:46
Official
Hello Hlompho,  Thanks for reaching out to us.  We apologise for the inconvenience and difficulties you’ve been experiencing, we acknowledge your frustration. Please know that our customers are important to us and we strive to deliver excellent service.  We have escalated your query to our Claims Team Leaders they will look into the matter and assist you.  We will let you know as soon as everything has been taken care of.  Team DirectAxis 
HL
Hlompho L's update25 Feb 2021, 11:45
Reviewer Update
Hi Direct Axis

You are aware that today is the day you are supposed to debit I have not received your response.

I was pre emptive in trying to stop this nonsense and still you are silent. Get your house in order.

HL
Hlompho L's update25 Feb 2021, 12:11
Reviewer Update
Right now.
HL
Hlompho L's update26 Feb 2021, 08:14
Reviewer Update
I am still waiting.