Personal Loan Settled - Payment not allocated - No confirmation of settlement received.

Item: DirectAxis
Rating: 2
Author: Karishma R

I have settled my personal loan with DirectAxis and still waiting from 19th November 2020 or so for them to allocate my payment and provide a confirmation of settlement.

I have sent the proof of payment numerous times and still to date nothing has been done.

I keep on getting calls to pay my account when it has been settled in full.

Helpful (0)

Replies (3)

DirectAxis's replyOfficial

10 Dec 2020, 14:36

Hello Karishma,

Thanks for reaching out to us.

We apologise for the inconvenience we may have caused, we understand your frustration.

We have escalated your query to our Collections Department and they will look into the matter and assist you as soon as possible.

Team DirectAxis

DirectAxis's reply10 Dec 2020, 14:36

Official

Hello Karishma,

Thanks for reaching out to us.

We apologise for the inconvenience we may have caused, we understand your frustration.

We have escalated your query to our Collections Department and they will look into the matter and assist you as soon as possible.

Team DirectAxis

DirectAxis's replyOfficial

14 Dec 2020, 12:03

Hello Karishma,

Our Collections Team has received the Proof of Payment and urgent closure on your account has been logged. We will email you the paid up letter as soon as the account is closed.

Team DirectAxis

DirectAxis's reply14 Dec 2020, 12:03

Official

Hello Karishma,

Our Collections Team has received the Proof of Payment and urgent closure on your account has been logged. We will email you the paid up letter as soon as the account is closed.

Team DirectAxis

DirectAxis's replyOfficial

14 Dec 2020, 14:00

You're welcome.

DirectAxis's reply14 Dec 2020, 14:00

Official

You're welcome.