AM
Ayanda M
1 reviews | Active since Nov 2013
05 Jul 2021, 08:48
Personal loan
I am writing with regards to my personal loan on Wesbank DirectAxis, I have been given so many reasons as to why they have not closed the account at the same time they keep charging all kinds of interest. The account was fully in May and they still deducted the instalment charging interest, again in June they did the same. I have been trying to call them with no assistance. FNB tried on their side and till today. I called them now with my airtime and they still trying to justify their reasons of not closing the account and give me back my money with my airtime. Their excuse they want me to email them the proof of payment that was made in May!
I am so flabbergasted by this seriously! and I cannot even ask for reversal as they are part of FNB and I bank with FNB!
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Replies (3)0
Replies (3)
DirectAxis's replyOfficial
05 Jul 2021, 14:30Hello Ayanda, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. Thank you for your settlement payment. The refund has been paid out and will be available to you sometime today. We're also pleased to confirm that your account is now closed. A paid-up letter has been emailed to you and you should also receive it by today. If you require further assistance, please let us know. Team DirectAxis
DirectAxis's reply05 Jul 2021, 14:30
Official
Hello Ayanda, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. Thank you for your settlement payment. The refund has been paid out and will be available to you sometime today. We're also pleased to confirm that your account is now closed. A paid-up letter has been emailed to you and you should also receive it by today. If you require further assistance, please let us know. Team DirectAxis
AM
Ayanda M's updateReviewer Update
05 Jul 2021, 16:50 Dear Team,
Thank you for your quick response even though its so sad that one must pull all kinds of action in order for your company to action quickly! I must say the experience with DirectAxis haven't been a pleasant one from the first loan I had with your company. One pays the account fully and for you to respond with the paid up letter and update the credit status takes a life time. Even this one had I never contacted Hellopeter, am sure it was going to be another months to resolve the matter, it is so sad!
Thank you to Hallopeter for such platforms to advocate for customers when they get treated like this, thank you!
Regards
Ayanda
Thank you for your quick response even though its so sad that one must pull all kinds of action in order for your company to action quickly! I must say the experience with DirectAxis haven't been a pleasant one from the first loan I had with your company. One pays the account fully and for you to respond with the paid up letter and update the credit status takes a life time. Even this one had I never contacted Hellopeter, am sure it was going to be another months to resolve the matter, it is so sad!
Thank you to Hallopeter for such platforms to advocate for customers when they get treated like this, thank you!
Regards
Ayanda
AM
Ayanda M's update05 Jul 2021, 16:50
Reviewer Update
Dear Team,
Thank you for your quick response even though its so sad that one must pull all kinds of action in order for your company to action quickly! I must say the experience with DirectAxis haven't been a pleasant one from the first loan I had with your company. One pays the account fully and for you to respond with the paid up letter and update the credit status takes a life time. Even this one had I never contacted Hellopeter, am sure it was going to be another months to resolve the matter, it is so sad!
Thank you to Hallopeter for such platforms to advocate for customers when they get treated like this, thank you!
Regards
Ayanda
Thank you for your quick response even though its so sad that one must pull all kinds of action in order for your company to action quickly! I must say the experience with DirectAxis haven't been a pleasant one from the first loan I had with your company. One pays the account fully and for you to respond with the paid up letter and update the credit status takes a life time. Even this one had I never contacted Hellopeter, am sure it was going to be another months to resolve the matter, it is so sad!
Thank you to Hallopeter for such platforms to advocate for customers when they get treated like this, thank you!
Regards
Ayanda
DirectAxis's replyOfficial
06 Jul 2021, 09:32Hello Ayanda, Thank you for the feedback. We apologise that you had a poor experience, we'll make sure your comments go to the department head. We sincerely appreciate your insight because it helps us build a better customer experience. Team DirectAxis
DirectAxis's reply06 Jul 2021, 09:32
Official
Hello Ayanda, Thank you for the feedback. We apologise that you had a poor experience, we'll make sure your comments go to the department head. We sincerely appreciate your insight because it helps us build a better customer experience. Team DirectAxis