SS
Steve S
1 reviews | Active since Jul 2011
25 May 2020, 15:44
Payment Relief Plan - Disastrous Service
I had no choice but to apply for the payment relief plan. After numerous calls, spending hours on the phone, sending multiple emails, 2 installments were taken off after my application was successful and captured by an employee. I honestly do not know what more do to do get assistance from this company. I am so fed up with DirectAxis.
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DirectAxis's replyOfficial
25 May 2020, 16:14Hello Steve, We have received your review. Apologies, this isn't the experience we aim to provide. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply25 May 2020, 16:14
Official
Hello Steve, We have received your review. Apologies, this isn't the experience we aim to provide. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis