VA
Vicky A
1 reviews | Active since Nov 2018
26 May 2020, 08:49
Payment relief or lack thereof
So after doing a agreement on the payment relief and this amount added to my loan, you guys still debited my account end of April with no luck in getting hold of you and being shoved from pillar to post. Now I get statement to say the next debit will be end of this month. This after receiving an email to say my application for the payment relief has been approved and spending time on the phone with an agent explaining how it will be done. Yet here you are still debiting my account????
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
26 May 2020, 11:14Hello Vicky, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply26 May 2020, 11:14
Official
Hello Vicky, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
VA
Vicky A's updateReviewer Update
27 May 2020, 11:36So a day later and still no call.
This is on behalf of my mother who's salary has been cut in half.
Debit date is coming closer and seems like you guys cant follow your own agreements.
Please phone my Mother Mrs MC van Deventer on *** urgently or we will be going to the ombudsman. How can you add the amount to the loan and still debit the account????
We would also like for last months debit order to be returned.
Please consider this as urgent.
This is on behalf of my mother who's salary has been cut in half.
Debit date is coming closer and seems like you guys cant follow your own agreements.
Please phone my Mother Mrs MC van Deventer on *** urgently or we will be going to the ombudsman. How can you add the amount to the loan and still debit the account????
We would also like for last months debit order to be returned.
Please consider this as urgent.
VA
Vicky A's update27 May 2020, 11:36
Reviewer Update
So a day later and still no call.
This is on behalf of my mother who's salary has been cut in half.
Debit date is coming closer and seems like you guys cant follow your own agreements.
Please phone my Mother Mrs MC van Deventer on *** urgently or we will be going to the ombudsman. How can you add the amount to the loan and still debit the account????
We would also like for last months debit order to be returned.
Please consider this as urgent.
This is on behalf of my mother who's salary has been cut in half.
Debit date is coming closer and seems like you guys cant follow your own agreements.
Please phone my Mother Mrs MC van Deventer on *** urgently or we will be going to the ombudsman. How can you add the amount to the loan and still debit the account????
We would also like for last months debit order to be returned.
Please consider this as urgent.
VA
Vicky A's updateReviewer Update
28 May 2020, 18:01Please kindly advise whether a debit order will be going off as we have still not had a call and when you phone in you get shoved feom pillar to post.
VA
Vicky A's update28 May 2020, 18:01
Reviewer Update
Please kindly advise whether a debit order will be going off as we have still not had a call and when you phone in you get shoved feom pillar to post.