BS
Brigitte S
1 reviews | Active since May 2011
27 May 2020, 09:17
Payment Relief - No answer or feedback
I have been battling for more than a week to get hold of Direct Axis. Called numerous times a day without answer. Numerous emails unanswered. All I request is a Payment break for 1 month. Not Covid 19 relief. I am a pensioner and unfortunately my daughter has been affected negatively and I need to assist with living expenses. I am not paying my account this month. Do what you must. As a customer I have been loyally paying and when I try every possible avenue to get hold of someone it remains unanswered. Sorry Direct Axis not good enough!
Helpful (0)
Replies (2)0
Replies (2)
DirectAxis's replyOfficial
27 May 2020, 11:24Hello Brigitte, We have received your review. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We've requested that our support team contacts you directly. Team DiretcAxis
Best regards,
DirectAxis's reply27 May 2020, 11:24
Official
Hello Brigitte, We have received your review. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We've requested that our support team contacts you directly. Team DiretcAxis
Best regards,
DirectAxis's replyOfficial
02 Jun 2020, 16:06We're pleased that a consultant has been in touch with you, but if you require further assistance do let us know.
Best regards,
DirectAxis's reply02 Jun 2020, 16:06
Official
We're pleased that a consultant has been in touch with you, but if you require further assistance do let us know.
Best regards,