BK
Benji K
1 reviews | Active since Apr 2012
12 Jan 2022, 22:21
Payment keeps getting deducted even after Loan paid off.
I have paid off my personal Loan and requested a closure of the account on the 30th of December already. They still deducted a payment form my bank account.After 15 calls I finally got through to someone , who I can only assume is working from home as there were TV on in the background, so loud I could barely hear them. After numerous calls and e-mails the account is still active and I get a Statement showing that they will deduct another payment on the 26th of this month. I'm so regretting ever dealing with this company.
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Replies (3)
DirectAxis's replyOfficial
13 Jan 2022, 09:34Hello Benji, Thank you for reaching out to us. When requesting to have your account settled, a settlement letter is drafted and emailed to you. After receiving the payment, your account automatically goes into a closure process. The process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and emailed to you. Creditors not affiliated with DirectAxis would still need to contact us to request the settlement quotation. Creditors make use of viewing your balance on your credit profile which is not always accurate and use incorrect banking details, thus prolonging the closure. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. Because the incorrect amount was paid our support team had to first attend to the refund payout before closing the account. We’ll keep you in the loop until the matter has been resolved. Team DirectAxis
DirectAxis's reply13 Jan 2022, 09:34
Official
Hello Benji, Thank you for reaching out to us. When requesting to have your account settled, a settlement letter is drafted and emailed to you. After receiving the payment, your account automatically goes into a closure process. The process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and emailed to you. Creditors not affiliated with DirectAxis would still need to contact us to request the settlement quotation. Creditors make use of viewing your balance on your credit profile which is not always accurate and use incorrect banking details, thus prolonging the closure. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. Because the incorrect amount was paid our support team had to first attend to the refund payout before closing the account. We’ll keep you in the loop until the matter has been resolved. Team DirectAxis
BK
Benji K's updateReviewer Update
13 Jan 2022, 12:15Thanks for the Quick Response , today the 13th of January 2022 is the 10th Business day after the account closure request. Let's see if you can stick to your word.
BK
Benji K's update13 Jan 2022, 12:15
Reviewer Update
Thanks for the Quick Response , today the 13th of January 2022 is the 10th Business day after the account closure request. Let's see if you can stick to your word.
BK
Benji K's updateReviewer Update
13 Jan 2022, 14:23Thank you for the Quick response, I'm finally happy with the outcome...a couple of points that you need to take back to the Customer Service Department.
1. The phone numbers supp**** (***) would sometime just ring and then go dead, would give a "This number is not currently available" or get answered and yo can here people in the background but no one would talk .
2. When you finally get through to a Agent there will be so much noise in the background, things that sound like TV are on, Young children making a racket etc.
1. The phone numbers supp**** (***) would sometime just ring and then go dead, would give a "This number is not currently available" or get answered and yo can here people in the background but no one would talk .
2. When you finally get through to a Agent there will be so much noise in the background, things that sound like TV are on, Young children making a racket etc.
BK
Benji K's update13 Jan 2022, 14:23
Reviewer Update
Thank you for the Quick response, I'm finally happy with the outcome...a couple of points that you need to take back to the Customer Service Department.
1. The phone numbers supp**** (***) would sometime just ring and then go dead, would give a "This number is not currently available" or get answered and yo can here people in the background but no one would talk .
2. When you finally get through to a Agent there will be so much noise in the background, things that sound like TV are on, Young children making a racket etc.
1. The phone numbers supp**** (***) would sometime just ring and then go dead, would give a "This number is not currently available" or get answered and yo can here people in the background but no one would talk .
2. When you finally get through to a Agent there will be so much noise in the background, things that sound like TV are on, Young children making a racket etc.