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Lene H

1 reviews | Active since Dec 2013

21 May 2020, 10:52

PAYMENT HOLIDAY - PATHETIC SERVICE

I have been emailed Direct Axis since the 20.04.2020, regarding a payment holiday. I eventually called and received a email address to send all the information which I did. I have forwarded all my correspondence to the email given since the since the above date till 20.05.2020. Received no response no phone call either. I received a email today 21.05.2020 with just a hyperlink on where to go onto there website which wasnt helpful at all after stating all my concerns in a detailed email. THIS WAS PATHETIC. I then received a list of things required which was sent in all my correspondence sent previously. I have tried to get help but NO HELP RECEIVED. Everyone is in the same situation and your service and effiency is disgusting.

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Replies (3)
DirectAxis
DirectAxis's reply21 May 2020, 13:58
Official
Hello Lene, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them.  We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you.  Team DirectAxis 
LH
Lene H's update25 May 2020, 10:49
Reviewer Update
I am still waiting for a call or response to the way forward. I have received a sms stating that I am in arrears and that I may qualify for a 3 month payment break which tells me that still nothing was done and its the 25.05.2020.
LH
Lene H's update27 May 2020, 12:23
Reviewer Update
Still waiting. Tried calling just holding on all the time