PAYING A LOAN THAT I CANCELL IN MY ACCOUNT

On the 22nd January 2016 I app**** for a personal loan, and it was approved a consultant called Ayanda was processing my application and told me to submit my pay slips for October, November and December. On the 23rd I submitted all the required documents and around 16:30 I received a call from consultant her name was Abongile and she confirmed the received documents and requested me to submit the January payslip for my loan to be processes, and I told her to cancel the application. To my surprise on the 26th January I received a loan from them without consulting me, I called their offices to ask them to deduct their money in my account and guess what? I was told to pay the money with interest or I must wait 14 days to listen to the record. How come their pay money in my account without consulting me before making the payment in my account? THIS IS A DAY LIGHT *******. I called their offices again on the 30th January to find an update and I was told they still busy I w=must wait its not far, why cant they just deduct their money from my account?