Pay me my money

My account was settled on 30/04/2019. I received communication from my creditor who paid it, that it was done. I called to cancel the Direct Axis account, in order not to be debited on 27/05/2019, but was told that they will have to wait for me to send them proof of payment. I sent the proof of payment, and YOUR statement showing that you received the funds and that there is a credit due to me. The consultant also advised me that they cannot make outgoing calls, the client has to call them, WOW. The statement clearly shows the funds were received on 30/04/2019. I never received a call from DirectAxis to advise they received the payment. Please urgently refund my R2 221.53 immediately as I need the money. Also close this account today as I do not want unnecessary interest charged and debits going off. I mean really, the funds were reflecting on your side on the 30/04/2019 already. I really do not want to go to the Ombudsman and report your for unfair practices.

Thanks