jS
johan S
1 reviews | Active since Nov 2014
17 Nov 2020, 18:27
Pathetic Services
Pathetic service from them. I received my statement today after a complaint last month about my covid relieve . a lady called me and assure she will sort this out. today it show that I am 3 instalments in arrears. on my statement show debit order gone of and returned unpaid. this is evicting my credit score. the people in DirectAxis is really not educated to do there work. will never deal with them again.
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DirectAxis's replyOfficial
18 Nov 2020, 09:56Hello Johan, Thanks for reaching out to us. We apologise for the inconvenience we may have caused and acknowledge your frustration. We have escalated your feedback to our COVID-19 and Collections support teams. They will look into the matter and assist you as soon as possible. A consultant will be in touch with you. Team DirectAxis
DirectAxis's reply18 Nov 2020, 09:56
Official
Hello Johan, Thanks for reaching out to us. We apologise for the inconvenience we may have caused and acknowledge your frustration. We have escalated your feedback to our COVID-19 and Collections support teams. They will look into the matter and assist you as soon as possible. A consultant will be in touch with you. Team DirectAxis
DirectAxis's replyOfficial
18 Nov 2020, 12:24Hello Johan, Our support team was trying to reach out to you but your cell phone is currently engaged. Please provide us with an alternative number and a suitable time to call. Team DirectAxis
DirectAxis's reply18 Nov 2020, 12:24
Official
Hello Johan, Our support team was trying to reach out to you but your cell phone is currently engaged. Please provide us with an alternative number and a suitable time to call. Team DirectAxis