IC
Indran C
1 reviews | Active since Mar 2021
20 Apr 2021, 09:10
Pathetic Service/Lack of Service
Promised a refund within 10 days. Now on day 20 without refund and being given the run around and excuses and processes that need to be still followed. Unacceptable. Now the line manager or team leader is in their morning meeting. How much worse can you treat a client.
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DirectAxis's replyOfficial
20 Apr 2021, 12:31Hello Indran, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your refund. You’ll be happy to hear that our support teams are currently dealing with your query and we will continue to monitor your account until the matter is resolved. Team DirectAxis
DirectAxis's reply20 Apr 2021, 12:31
Official
Hello Indran, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your refund. You’ll be happy to hear that our support teams are currently dealing with your query and we will continue to monitor your account until the matter is resolved. Team DirectAxis
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Indran C's updateReviewer Update
20 Apr 2021, 17:08Not acceptable. I spoke to a JD this morning at 8.40 who said his team leader or line manager was in a meeting and he would get them to call me back. Its now 17.07 with no call back. Must be a very long meeting. This is really a joke for a company of this size. Next stop Jacques......
IC
Indran C's update20 Apr 2021, 17:08
Reviewer Update
Not acceptable. I spoke to a JD this morning at 8.40 who said his team leader or line manager was in a meeting and he would get them to call me back. Its now 17.07 with no call back. Must be a very long meeting. This is really a joke for a company of this size. Next stop Jacques......