AE
Adolf E
1 reviews | Active since Oct 2020
16 Nov 2020, 15:20
Pathetic service with *********** staffmembers
I have never had such bad service with a financial institution like I do with DirectAxis! If it's not their website not functioning properly it's the call center! I contacted their call center the entire week and I fill in my ID number correctly, on the dial as requested before I get through to the center and I every single time I have to re-enter my id number as the voice says I have entered it in incorrectly yet I have never. No matter how slow I do it, it's always incorrect! So beyond frustrating! Then I finally get through, and there is no one on the line. Then I do it all again for about 6 - 10 times, same thing happens. When I finally get through again, the agent has issues with their system and passes me through to another person and then the call drops again and I have to start the process all over again! It takes such great patience and resilience to deal with DirectAxis! I honestly don't even know why you exist to be honest. With such bad client experience, I am surprised you are in business. I am not writing this because it only happened today, this is every single time I have deal with you and I find it beyond pathetic and regret taking up anything with you! I think i will stop my debitorder at the bank and then we will see what you are going to then about my service!!!
Helpful (0)
Replies (6)0
Replies (6)
DirectAxis's replyOfficial
16 Nov 2020, 16:54Hello Adolf, Thanks for reaching out to us. We apologise for the inconvenience we may have caused. We understand your frustration. We have escalated the matter to our Loans Department and have asked that one of our consultants contact you as soon as possible. Team DirectAxis
DirectAxis's reply16 Nov 2020, 16:54
Official
Hello Adolf, Thanks for reaching out to us. We apologise for the inconvenience we may have caused. We understand your frustration. We have escalated the matter to our Loans Department and have asked that one of our consultants contact you as soon as possible. Team DirectAxis
AE
This message is confidential. It may also be privileged or otherwise protected by
-----Original Message-----
From: *** [mailto:***]
Sent: Monday, 16 November 2020 16:12
To: '***'
Subject: FW: Your Direct Axis Loan : Mr. A.C. Ellis (***)
Whom it concern
I am writing this e-mail to you with a lot of frustration and disappointment in connection with a loan application I app**** with Dirextaxis on Monday, 9 November 2020.
The following events happened the past week to be the reason for my frustration and disappointment and want to report this to somebody higher with supervision and managementskills.
1) I was made a offer by Dirextaxis to settle a existing loan and to take the rest of the money to be paid into my account, which I did.
2) I received a call from Dirextaxis on Monday, 9 November 2020 by a consultant finishing my application and asked to send October 2020's bank statements through to *** and my salary slips, which I did!!!
3) I then received a call later to confirm my credit affordability on the same day from a consultant from Wesbank, after this I was informed that I qualified for a R120 000 loan but the previous loan will be settled by
R36 000 and R83 000 will be paid into my account. They will also call me back to confirm and discuss my quotation and that the loan was approved. (Check audio conversations of every call made)
4) I had to call back on the 10th of November after a million times, every time to be cut off or to give a lame excuse of something that is wrong according to your IT apartment and my salary input on the internet????
5) On the Wednesday, 11th of November I received a call from a lady to discuss my quotation and to compile the loan at 14:00 in the afternoon ( you can check the audio of the conversation on your systems). We
discussed everything and I excepted the quote and the lady confirmed that the money will be paid in to my account in the following 24-48hours. The amount around R83 000.00 and my first instalment will be paid
the 31ste of December 2020 of R4066. Everything sorted and once again a happy customer!!!!!
6) On Saturday, 14 November still no money was paid in and I made another call again again at 8:15am to find out what is going on?? Not so happy customer now!! On Monday, 16 November I made another call to find out what is going on, I was requested to send through 3 months of bank statements to finalize the same day according to another consultant. Received no feedback at this moment!!!
7) I was informed that they were going to call me in the morning to discuss that there where a problem again with IT and I have to do everything over again??? Come on!!!! The consultant (Ayanda) informed me that
he /she had to check my affordability again and after that in the following 45 minutes will receive a sms to inform me of the loan has been approved??? Seriously?? I am worried about incompetence at this stage?
8) Needless to say, I never got my sms of confirmation and I am very frustrated and angry for the fact that this is not professional service at all and I demand to get this sorted out asap otherwise I will and have to take
this matter up with someone that can assist me and can be professional and productive.
9) On Monday, 16 November I made another call to find out what is going on, I was requested to send through 3 months of bank statements to finalize the same day according to another consultant. Received no feedback at this moment!!!
10) I have been a golden client with Dirextaxis for many years and always got great feedback of how I am dealing with my accounts. Always receiving new offers from you and now I have to go through this after I
believed that I as a client are something worth to you guys?????
11) At the bottom of this e-mail I received already documentation to work through which I did!!! This is not my first rodeo-ride with Dirextaxis and I always marketed you guys where ever I seen the opportunity for
you to assist and to do business.
12) I will stop my debit order for current instalment with you asap due to the fact that there is no service and support from you.
13) I will also write a review on HelloPeter in connection with your pathetic and bad service I received the past week without even coming back to me as the client!!!
Can someone please contact me to sort this mess out and to be off assistance the way you should!!!
Vriendelike Groete / Kind Regards
Mr. A.C. Ellis
*** / ***/7 ( ask for Principal)
This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or disclose its contents to anyone. Please send us by fax any message containing deadlines as incoming e-mails are not screened for response deadlines. The integrity and security of this message cannot be guaranteed on the Internet.
-----Original Message-----
From: Nicky Hill (DirectAxis) [mailto:***]
Sent: Tuesday, 10 November 2020 14:38
To: Mr Adolf Christiaan Ellis
Subject: Your Direct Axis Loan
Dear Customer
As promised, please find attached the documents regarding your personal loan.
They have been sent in PDF format, and can be viewed using Adobe Acrobat Reader. If you do not have this program installed on your computer, you can click on the link below to download the correct version for your operating system (at no cost): http://www.adobe.com/support/downloads/main.html
Kind regards
Your Customer Care Team
Adolf E's updateReviewer Update
16 Nov 2020, 17:11This message is confidential. It may also be privileged or otherwise protected by
-----Original Message-----
From: *** [mailto:***]
Sent: Monday, 16 November 2020 16:12
To: '***'
Subject: FW: Your Direct Axis Loan : Mr. A.C. Ellis (***)
Whom it concern
I am writing this e-mail to you with a lot of frustration and disappointment in connection with a loan application I app**** with Dirextaxis on Monday, 9 November 2020.
The following events happened the past week to be the reason for my frustration and disappointment and want to report this to somebody higher with supervision and managementskills.
1) I was made a offer by Dirextaxis to settle a existing loan and to take the rest of the money to be paid into my account, which I did.
2) I received a call from Dirextaxis on Monday, 9 November 2020 by a consultant finishing my application and asked to send October 2020's bank statements through to *** and my salary slips, which I did!!!
3) I then received a call later to confirm my credit affordability on the same day from a consultant from Wesbank, after this I was informed that I qualified for a R120 000 loan but the previous loan will be settled by
R36 000 and R83 000 will be paid into my account. They will also call me back to confirm and discuss my quotation and that the loan was approved. (Check audio conversations of every call made)
4) I had to call back on the 10th of November after a million times, every time to be cut off or to give a lame excuse of something that is wrong according to your IT apartment and my salary input on the internet????
5) On the Wednesday, 11th of November I received a call from a lady to discuss my quotation and to compile the loan at 14:00 in the afternoon ( you can check the audio of the conversation on your systems). We
discussed everything and I excepted the quote and the lady confirmed that the money will be paid in to my account in the following 24-48hours. The amount around R83 000.00 and my first instalment will be paid
the 31ste of December 2020 of R4066. Everything sorted and once again a happy customer!!!!!
6) On Saturday, 14 November still no money was paid in and I made another call again again at 8:15am to find out what is going on?? Not so happy customer now!! On Monday, 16 November I made another call to find out what is going on, I was requested to send through 3 months of bank statements to finalize the same day according to another consultant. Received no feedback at this moment!!!
7) I was informed that they were going to call me in the morning to discuss that there where a problem again with IT and I have to do everything over again??? Come on!!!! The consultant (Ayanda) informed me that
he /she had to check my affordability again and after that in the following 45 minutes will receive a sms to inform me of the loan has been approved??? Seriously?? I am worried about incompetence at this stage?
8) Needless to say, I never got my sms of confirmation and I am very frustrated and angry for the fact that this is not professional service at all and I demand to get this sorted out asap otherwise I will and have to take
this matter up with someone that can assist me and can be professional and productive.
9) On Monday, 16 November I made another call to find out what is going on, I was requested to send through 3 months of bank statements to finalize the same day according to another consultant. Received no feedback at this moment!!!
10) I have been a golden client with Dirextaxis for many years and always got great feedback of how I am dealing with my accounts. Always receiving new offers from you and now I have to go through this after I
believed that I as a client are something worth to you guys?????
11) At the bottom of this e-mail I received already documentation to work through which I did!!! This is not my first rodeo-ride with Dirextaxis and I always marketed you guys where ever I seen the opportunity for
you to assist and to do business.
12) I will stop my debit order for current instalment with you asap due to the fact that there is no service and support from you.
13) I will also write a review on HelloPeter in connection with your pathetic and bad service I received the past week without even coming back to me as the client!!!
Can someone please contact me to sort this mess out and to be off assistance the way you should!!!
Vriendelike Groete / Kind Regards
Mr. A.C. Ellis
*** / ***/7 ( ask for Principal)
This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or disclose its contents to anyone. Please send us by fax any message containing deadlines as incoming e-mails are not screened for response deadlines. The integrity and security of this message cannot be guaranteed on the Internet.
-----Original Message-----
From: Nicky Hill (DirectAxis) [mailto:***]
Sent: Tuesday, 10 November 2020 14:38
To: Mr Adolf Christiaan Ellis
Subject: Your Direct Axis Loan
Dear Customer
As promised, please find attached the documents regarding your personal loan.
They have been sent in PDF format, and can be viewed using Adobe Acrobat Reader. If you do not have this program installed on your computer, you can click on the link below to download the correct version for your operating system (at no cost): http://www.adobe.com/support/downloads/main.html
Kind regards
Your Customer Care Team
AE
Adolf E's update16 Nov 2020, 17:11
Reviewer Update
This message is confidential. It may also be privileged or otherwise protected by
-----Original Message-----
From: *** [mailto:***]
Sent: Monday, 16 November 2020 16:12
To: '***'
Subject: FW: Your Direct Axis Loan : Mr. A.C. Ellis (***)
Whom it concern
I am writing this e-mail to you with a lot of frustration and disappointment in connection with a loan application I app**** with Dirextaxis on Monday, 9 November 2020.
The following events happened the past week to be the reason for my frustration and disappointment and want to report this to somebody higher with supervision and managementskills.
1) I was made a offer by Dirextaxis to settle a existing loan and to take the rest of the money to be paid into my account, which I did.
2) I received a call from Dirextaxis on Monday, 9 November 2020 by a consultant finishing my application and asked to send October 2020's bank statements through to *** and my salary slips, which I did!!!
3) I then received a call later to confirm my credit affordability on the same day from a consultant from Wesbank, after this I was informed that I qualified for a R120 000 loan but the previous loan will be settled by
R36 000 and R83 000 will be paid into my account. They will also call me back to confirm and discuss my quotation and that the loan was approved. (Check audio conversations of every call made)
4) I had to call back on the 10th of November after a million times, every time to be cut off or to give a lame excuse of something that is wrong according to your IT apartment and my salary input on the internet????
5) On the Wednesday, 11th of November I received a call from a lady to discuss my quotation and to compile the loan at 14:00 in the afternoon ( you can check the audio of the conversation on your systems). We
discussed everything and I excepted the quote and the lady confirmed that the money will be paid in to my account in the following 24-48hours. The amount around R83 000.00 and my first instalment will be paid
the 31ste of December 2020 of R4066. Everything sorted and once again a happy customer!!!!!
6) On Saturday, 14 November still no money was paid in and I made another call again again at 8:15am to find out what is going on?? Not so happy customer now!! On Monday, 16 November I made another call to find out what is going on, I was requested to send through 3 months of bank statements to finalize the same day according to another consultant. Received no feedback at this moment!!!
7) I was informed that they were going to call me in the morning to discuss that there where a problem again with IT and I have to do everything over again??? Come on!!!! The consultant (Ayanda) informed me that
he /she had to check my affordability again and after that in the following 45 minutes will receive a sms to inform me of the loan has been approved??? Seriously?? I am worried about incompetence at this stage?
8) Needless to say, I never got my sms of confirmation and I am very frustrated and angry for the fact that this is not professional service at all and I demand to get this sorted out asap otherwise I will and have to take
this matter up with someone that can assist me and can be professional and productive.
9) On Monday, 16 November I made another call to find out what is going on, I was requested to send through 3 months of bank statements to finalize the same day according to another consultant. Received no feedback at this moment!!!
10) I have been a golden client with Dirextaxis for many years and always got great feedback of how I am dealing with my accounts. Always receiving new offers from you and now I have to go through this after I
believed that I as a client are something worth to you guys?????
11) At the bottom of this e-mail I received already documentation to work through which I did!!! This is not my first rodeo-ride with Dirextaxis and I always marketed you guys where ever I seen the opportunity for
you to assist and to do business.
12) I will stop my debit order for current instalment with you asap due to the fact that there is no service and support from you.
13) I will also write a review on HelloPeter in connection with your pathetic and bad service I received the past week without even coming back to me as the client!!!
Can someone please contact me to sort this mess out and to be off assistance the way you should!!!
Vriendelike Groete / Kind Regards
Mr. A.C. Ellis
*** / ***/7 ( ask for Principal)
This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or disclose its contents to anyone. Please send us by fax any message containing deadlines as incoming e-mails are not screened for response deadlines. The integrity and security of this message cannot be guaranteed on the Internet.
-----Original Message-----
From: Nicky Hill (DirectAxis) [mailto:***]
Sent: Tuesday, 10 November 2020 14:38
To: Mr Adolf Christiaan Ellis
Subject: Your Direct Axis Loan
Dear Customer
As promised, please find attached the documents regarding your personal loan.
They have been sent in PDF format, and can be viewed using Adobe Acrobat Reader. If you do not have this program installed on your computer, you can click on the link below to download the correct version for your operating system (at no cost): http://www.adobe.com/support/downloads/main.html
Kind regards
Your Customer Care Team
AE
Adolf E's updateReviewer Update
16 Nov 2020, 17:12***
AE
Adolf E's update16 Nov 2020, 17:12
Reviewer Update
***
AE
Adolf E's updateReviewer Update
16 Nov 2020, 17:15***,
AE
Adolf E's update16 Nov 2020, 17:15
Reviewer Update
***,
DirectAxis's replyOfficial
17 Nov 2020, 08:30Hello Adolf, Thanks for responding to us. Please accept our sincerest apologies for the difficulties you’ve been experiencing. We have escalated the matter as of high importance to ensure you are assisted as soon as possible. Our Loans Department are trying to get hold of you, please be on the lookout for our calls so that we can finalise the application. Team DirectAxis
DirectAxis's reply17 Nov 2020, 08:30
Official
Hello Adolf, Thanks for responding to us. Please accept our sincerest apologies for the difficulties you’ve been experiencing. We have escalated the matter as of high importance to ensure you are assisted as soon as possible. Our Loans Department are trying to get hold of you, please be on the lookout for our calls so that we can finalise the application. Team DirectAxis
DirectAxis's replyOfficial
17 Nov 2020, 12:58Hello Adolf, We are happy to confirm that the loan application has successfully been completed and the money is in the process of being paid into your bank account. Please note that the turnaround time for the amount to reflect is 24 – 48 hours. Please confirm receipt as soon as you receive it. Team DirectAxis
DirectAxis's reply17 Nov 2020, 12:58
Official
Hello Adolf, We are happy to confirm that the loan application has successfully been completed and the money is in the process of being paid into your bank account. Please note that the turnaround time for the amount to reflect is 24 – 48 hours. Please confirm receipt as soon as you receive it. Team DirectAxis