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LS
Lindsay S

1 reviews | Active since Aug 2020

23 Apr 2021, 12:30

Pathetic service from Directaxis when trying to get a settlement letter to settle account

I have been trying from 8 o’clock this morning to get through to Direct Axis for a settlement letter when I do get through I speak to a consultant who then puts me through to someone else and then the phone gets cut off then I try again an I’m waiting for over half an hour at a time for the phone to get cutoff again this is ridiculous they do not even have an email facility where you can send an email to request a settlement letter this is really poor customer service like we do not have anything to do but sit on the phone whole day. I have spent R200 in airtime and still did not get through this is pathetic but if you want a loan it is easy to get through it does not make sense. I am really disappointed with the service and I have sent numerous emails and not even a response.

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Replies (3)
DirectAxis
DirectAxis's reply23 Apr 2021, 13:31
Official
 Hello Lindsay,  Thank you for reaching out to us.  Please accept our humble apologies for any inconvenience caused in the process of trying to get through to our call centre.  We've emailed you a settlement letter to the address we have on record, please let us know that you've received it.  Team DirectAxis 
LS
Lindsay S's update26 Apr 2021, 09:18
Reviewer Update
Hi I have received the settlement letter but still can’t do payment as the Reference no given does not work when I am trying to make payment both via cellphone banking and online banking please can this be sorted ASAP as I would like to settle my account.
LS
Lindsay S's update30 Apr 2021, 09:24
Reviewer Update
Again I have received an email from Direct Axis asking me to call cause I have a refund as they have now given me incorrect settlement amount and when I call again I am on hold for hours get through to an operator then put on hold phone cuts off and a whole process of sitting hours on the phone why can’t they contact me i have sent an email requesting them to contact me as I did not make the mistake and no response this is really frustrating especially when you are trying to do the right thing.