Pathetic service from directaxis
I am seriously annoyed with the level of service from this company its pathetic , yeses , I settled my account back in December 2020 on the 21st , numerous times the settlement letter was sent to them to update their systems. ALL the information was sent Craig Obery , Rene Grove and Siphokazi Pukwana at direct axis. Nothing was done. I still appear under debt review when everything was settled in full.
Helpful (0)
Replies (1)0
Replies (1)
DirectAxis's replyOfficial
22 Jan 2021, 09:34Hello Tebogo, Thanks for reaching out to us. We apologise for the inconvenience we may have caused, we understand and acknowledge your frustration. We have escalated the matter to our Debt Review Team so that they can urgently look into it and resolve the issue. We will let you know as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's reply22 Jan 2021, 09:34
Official
Hello Tebogo, Thanks for reaching out to us. We apologise for the inconvenience we may have caused, we understand and acknowledge your frustration. We have escalated the matter to our Debt Review Team so that they can urgently look into it and resolve the issue. We will let you know as soon as we’ve gathered more information. Team DirectAxis