Pathetic Service from DirectAxis

I have been struggling for over 2 months now to get any assistance from DirectAxis on double debit orders that was deducted from my bank account after a COVID payment break was granted. End of October the debit order was initiated again, but double debit order was deducted. I tried endlessly to contact them and send emails which is read with no reply. I spend hours on the phone at my own cost just to be placed on hold, transferred from one person to another, then to be placed on hold again, and then cut off. End of November was the same story with a double debit order going off my account. Same story. This now going on for 2 months with no reply. I have now complained to the NCR on this matter, as this is ******** and ********* from DirectAxis and WESBANK to debit double payments from my account without my consent or approval and no arrangements made. Claiming to help customers in financial difficulties, yet placing them in more financial distress and worries with double debit orders being deducted and other financial obligations that now can not be met. I will never advise anybody to ever use DirectAxis ever.