Pathetic Service

I had taken out a personal loan with Direct Axis. I had settled the loan in full on the 21st of May 2021. Do date, Direct Axis is still debiting my account. I have called the settlements department on numerous times to advise them of this and sent them numerous emails to this regard. Emails and proof of settlement was sent of the 17th of July after endless calls in June and to date, they have not yet called me to advise that they have closed of the loan. Very bad customer service has you end up waiting for someone to call you back or pick up the call from the department and the calls disconnect. My account is still being debited for the loan amount and no refunds have been made back to me. This is serious ha Direct Axis is in breach. Should this not be resolved today, I will be taking this matter to the banking ombudsman as this is ***** from Direct Axis side as you have no authorization to debit my account as the loan was settled in full in May.