Pathetic service

I have paid off my loan account and received a letter stating i still had a policy with Hollard that is active in the amount of R202.01c. I contacted Direct Axis on the 29th of August at 11h20 (check your call records) and was assist by the most unenthusiastic person ever, sounded so disinterested it actually made me glad when my call got disconnected. I then returned the call and was met by yet another rude person who without explaining anything to me just diverted my call to another department. If that is the service im soo glad im done with your company and will NEVER refer anyone there. FYI ...... i called Hollard assisted be professionally and even gave me a call back minutes later to find out if my query was resolved..... you can go learn something there.