Pathetic Service DirectAxis

The service that I received from Direct axis ridiculous. Firstly I have emailed them on two occasions for my account statement, and they never bother to respond. I realized that they are not sending me my monthly statements at all. I don't know how can I settle my account if they not emailing my statements. Then I call and cannot get hold of anyone to assist. Finally I spoke to a hopeless and *********** agent by the name of Ongeziwe. She basically didn't know nothing. She was rude had no answer to all my inquiries about my account balances. DirectAxis hires the bungling people to deal with. The amateur I spoke with should be working at some government department. I just need to settle my account, and I don't understand why DirectAxis is making this difficult. And it looks like DirectAxis deliberately wants to keep people in dept. Most definitely will not recommend them to anyone.