HH
Hester H
1 reviews | Active since Aug 2020
12 Aug 2020, 08:04
PATHETIC SERVICE DELIVERY1111
Poor Service Delivery. I did the cashflow relieve contract with FNB for 3 months. But my debit orders went off all 3 months that was supposed to be covered by FNB. I only received 1 month's refund back. This morning I received my statement reflecting that I am one month in arrears now. ***!!!! How can this be if YOU still owe ME 2 month's refund!!! Where did the money go then that I did the contract for from FNB!! Is this *******ion now or what is the problem, did someone ***** the money!!!
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Replies (3)
DirectAxis's replyOfficial
12 Aug 2020, 14:10Hello Hester, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a refund. We have escalated your matter to our accounts department and a consultant will be in contact with you. Team DirectAxis
DirectAxis's reply12 Aug 2020, 14:10
Official
Hello Hester, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a refund. We have escalated your matter to our accounts department and a consultant will be in contact with you. Team DirectAxis
HH
Hester H's updateReviewer Update
12 Aug 2020, 17:59When will this be sorted as I was just contacted by your arrears department stating that I must pay back the refund that was paid from you to me!!!!
Funny how I could not get anyone to come back to me, but now when according to you I am in arrears, you are very quick to contact me.
This must be sorted within the next week, if nit I will do EVERYTHING in my powe to make life difficult for you
I will lay a complaint with the Ombudsman
I will send Carte Blanche a complaint of *******ion & *****.
I will lay a complaint with FNB to request that the relief fund must be paid directly to me, I will be paying for this after all.
I will send complaints EVERY DAY on Hellipeter!!!
Please sort this out!!!
Funny how I could not get anyone to come back to me, but now when according to you I am in arrears, you are very quick to contact me.
This must be sorted within the next week, if nit I will do EVERYTHING in my powe to make life difficult for you
I will lay a complaint with the Ombudsman
I will send Carte Blanche a complaint of *******ion & *****.
I will lay a complaint with FNB to request that the relief fund must be paid directly to me, I will be paying for this after all.
I will send complaints EVERY DAY on Hellipeter!!!
Please sort this out!!!
HH
Hester H's update12 Aug 2020, 17:59
Reviewer Update
When will this be sorted as I was just contacted by your arrears department stating that I must pay back the refund that was paid from you to me!!!!
Funny how I could not get anyone to come back to me, but now when according to you I am in arrears, you are very quick to contact me.
This must be sorted within the next week, if nit I will do EVERYTHING in my powe to make life difficult for you
I will lay a complaint with the Ombudsman
I will send Carte Blanche a complaint of *******ion & *****.
I will lay a complaint with FNB to request that the relief fund must be paid directly to me, I will be paying for this after all.
I will send complaints EVERY DAY on Hellipeter!!!
Please sort this out!!!
Funny how I could not get anyone to come back to me, but now when according to you I am in arrears, you are very quick to contact me.
This must be sorted within the next week, if nit I will do EVERYTHING in my powe to make life difficult for you
I will lay a complaint with the Ombudsman
I will send Carte Blanche a complaint of *******ion & *****.
I will lay a complaint with FNB to request that the relief fund must be paid directly to me, I will be paying for this after all.
I will send complaints EVERY DAY on Hellipeter!!!
Please sort this out!!!
HH
Hester H's updateReviewer Update
14 Aug 2020, 16:49Thank you DirectAxis, I was contacted by Andiswa this evening.
My account is sorted out and my refund will be paid over the weekend!!!
My account is sorted out and my refund will be paid over the weekend!!!
HH
Hester H's update14 Aug 2020, 16:49
Reviewer Update
Thank you DirectAxis, I was contacted by Andiswa this evening.
My account is sorted out and my refund will be paid over the weekend!!!
My account is sorted out and my refund will be paid over the weekend!!!