Pathetic service

Direct Axis has a poor customer service. I cant get hold of their consultants their call center is forever playing music without being picked. I settled my account on 30 September 2021 i wrote countless emails on their customer care emails all the auto-replies promise that I will be called within 24-48 hours but I haven't received any call from them. Their service is pathetic to describe. I can't get my settlement and my refund I am stuck