1 reviews | Active since Aug 2020
'Pathetic Service
The only reason I am rating this as a is because I have no choice, if I had a choice I would not even score you guy, I dont think you even deserve a rating that is how poor your service is. I had a loan with you, settled the loan via Nedbank on 30.09.2022 and you guys still debited by account on 25.10.2022. My account was in a credit for the whole of November until I called you contact centre on 18.11.2022. I spoke to Shante and Bianca and both of them are useless to say the least. I have requested a refund and a call from a Manager Bianca who has to date not had the decency to call me. My account is in a credit with you guys because you debited the payment from my account and now you require proof of payment and proof of residence? Yet you debited by account. I humbly ask that you please refund my money back into my account which you have debited without a proper recon. I will refer this matter to an Ombudsman if I don't hear from you today. I wonder how much arrears I should add to this refund that is pending since forever.
Thank you for reaching out to us.
Thank you for your settlement payment. When requesting to have your account settled, a settlement letter is drafted, after receiving your funds, the account automatically goes into a closure process.
The closure process takes up to 10 business days for the account to be closed and a paid up letter is then drafted and sent to you. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
You are required to send us the proof of payment as it is a banking requirement. You are also required to send us a copy of your Proof of Residence which can either be a utility bill or an account statement not affiliated with FNB and not older than 3 months. As well as a copy of your ID, (if you are using the smart card please send a copy of the front as well as the back). You may email this to ***.
Once this is received we will be able to request our team to speed up the closure process.
Team DirectAxis
Thank you for reaching out to us.
Thank you for your settlement payment. When requesting to have your account settled, a settlement letter is drafted, after receiving your funds, the account automatically goes into a closure process.
The closure process takes up to 10 business days for the account to be closed and a paid up letter is then drafted and sent to you. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
You are required to send us the proof of payment as it is a banking requirement. You are also required to send us a copy of your Proof of Residence which can either be a utility bill or an account statement not affiliated with FNB and not older than 3 months. As well as a copy of your ID, (if you are using the smart card please send a copy of the front as well as the back). You may email this to ***.
Once this is received we will be able to request our team to speed up the closure process.
Team DirectAxis