PATHETIC SERVICE

I was retrenched on the 8 July. I submitted all my documents to IUA on the 15th and my retrenchment claim was approved on 21 July. When I called IUA regarding the debit order, they advised that I needed to pay the Aug installment as there is a one month exclusion term, thereafter they will pay my installment for 6 months. However I needed to call direct axis to sort out the debit order. This is when the wheels fell off. Since 21 July, I have called and held on for 20 to 30 mins and no one answered. I have emailed customer care and the claims department in total 4 times and no response yet i received auto response. Its over a month and no one has called me. I have called on the 21 and 22 July. Sent emails 3, 5, 19th Aug. Called again 19 aug spoke to Covika, called 24 and spoke to her again. Called 25th no answer. Called again and spoke to Taufeeqah. Called 26th spoke to Sandiseso. I emailed Sade fisher on 25th and she advised she has sent an email to the claims manager and will advise. No feedback. I emailed her again this morning and she says still no feedback and I must email customer care. REALLY!!! I HAVE EMAILED THEM 3 TIMES AND NO ONE CALLS. How is this TCF??? I pay my account duly and now when I need assistance, no one can call back. No one will give me the claims managers details either how is that for transparency.