MZ
Mbali Z
1 reviews | Active since Feb 2021
25 Feb 2021, 15:30
Pathetic service
I'm so annoyed with Direct axis, my loan was settled but they still debited and i tried calling but when you not calling to take a loan they will keep you on hold for 2hours until you give up. This is an FNB group but you'd swear they are running a ****a shop.
Helpful (0)
Replies (9)0
Replies (9)
DirectAxis's replyOfficial
25 Feb 2021, 16:54Hello Mbali Thank you for reaching out to us. Apologies for the unpleasant experience in trying to get through to our call centre. When requesting to have your account settled, a settlement letter is drafted, after receiving your funds, the account automatically goes into the closure process. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. You are required to send us proof of payment of the transaction. Please send this to *** so we can handle the matter urgently. Team DirectAxis
DirectAxis's reply25 Feb 2021, 16:54
Official
Hello Mbali Thank you for reaching out to us. Apologies for the unpleasant experience in trying to get through to our call centre. When requesting to have your account settled, a settlement letter is drafted, after receiving your funds, the account automatically goes into the closure process. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. You are required to send us proof of payment of the transaction. Please send this to *** so we can handle the matter urgently. Team DirectAxis
MZ
thank you for your prompt response
Mbali Z's updateReviewer Update
04 Mar 2021, 15:15thank you for your prompt response
MZ
Mbali Z's update04 Mar 2021, 15:15
Reviewer Update
thank you for your prompt response
DirectAxis's replyOfficial
04 Mar 2021, 15:56You are welcome.
DirectAxis's reply04 Mar 2021, 15:56
Official
You are welcome.
MZ
Hi when can I expect this refund?
Mbali Z's updateReviewer Update
10 Mar 2021, 08:37Hi when can I expect this refund?
MZ
Mbali Z's update10 Mar 2021, 08:37
Reviewer Update
Hi when can I expect this refund?
MZ
Mbali Z's updateReviewer Update
12 Mar 2021, 13:25still no feedback?
I thought you said the refund has been logged
I thought you said the refund has been logged
MZ
Mbali Z's update12 Mar 2021, 13:25
Reviewer Update
still no feedback?
I thought you said the refund has been logged
I thought you said the refund has been logged
MZ
Mbali Z's updateReviewer Update
15 Mar 2021, 10:04can I reverse my money?
you guys are just quiet and its been long now and that is a lot of money!
you guys are just quiet and its been long now and that is a lot of money!
MZ
Mbali Z's update15 Mar 2021, 10:04
Reviewer Update
can I reverse my money?
you guys are just quiet and its been long now and that is a lot of money!
you guys are just quiet and its been long now and that is a lot of money!
DirectAxis's replyOfficial
15 Mar 2021, 11:59Hello Mbali, thank you for your patience.
Your refund should be available to you during the course of today.
Team DirectAxis
Your refund should be available to you during the course of today.
Team DirectAxis
DirectAxis's reply15 Mar 2021, 11:59
Official
Hello Mbali, thank you for your patience.
Your refund should be available to you during the course of today.
Team DirectAxis
Your refund should be available to you during the course of today.
Team DirectAxis
MZ
Mbali Z's updateReviewer Update
15 Mar 2021, 12:02Thank you
MZ
Mbali Z's update15 Mar 2021, 12:02
Reviewer Update
Thank you
DirectAxis's replyOfficial
15 Mar 2021, 12:38You're welcome.
DirectAxis's reply15 Mar 2021, 12:38
Official
You're welcome.