ON
Oswin N
1 reviews | Active since Jan 2018
18 Aug 2022, 15:07
Pathetic Service
DirectAxis are so useless that they don't even know how to respond to a simple e-mail.
I requested an e-mail for my loan Settlement Confirmation at the beginning of the month. There automated response says I will get contacted within 24 hours. Since then I have sent 2 e-mails and I have yet to receive my request or feedback.
It's a simple e-mail and request that they don't even seem to know how to complete.
They should give customers the option of doing the job for them because their staff clearly don't know how to do it themselves.
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DirectAxis's replyOfficial
18 Aug 2022, 16:50 Hello Oswin, Thanks for reaching out to us. Please accept our humble apologies for the delay and the inconvenience caused in the process of trying to get a paid-up letter from us. We have emailed you a paid-up letter, please let us know once you’ve received it. Team DirectAxis
DirectAxis's reply18 Aug 2022, 16:50
Official
Hello Oswin, Thanks for reaching out to us. Please accept our humble apologies for the delay and the inconvenience caused in the process of trying to get a paid-up letter from us. We have emailed you a paid-up letter, please let us know once you’ve received it. Team DirectAxis