Pathetic service!

Hi, I have never had such bad service with a financial institution like I do with DirectAxis! If it's not their website not functioning properly it's the call center! I contacted their call center the entire week and I fill in my ID number correctly, on the dial as requested before I get through to the center and I every single time I have to re-enter my id number as the voice says I have entered it in incorrectly yet I have never. No matter how slow I do it, it's always incorrect! So beyond frustrating!

Then I finally get through, and there is no one on the line. Then I do it all again for about 6 - 10 times, same thing happens. When I finally get through again, the agent has issues with their system and passes me through to another person and then the call drops again and I have to start the process all over again!

It takes such great patience and resilience to deal with DirectAxis! I honestly don't even know why you exist to be honest. With such bad client experience, I am surprised you are in business.

I am not writing this because it only happened today, this is every single time I have deal with you and I find it beyond pathetic and regret taking up anything with you!

Regards, Nichol