CL
Chanelize L
1 reviews | Active since Nov 2019
14 Apr 2021, 13:38
Pathetic service and still NO refund
Firstly, on 25th of March my account was deducted before the agreed date, secondly the account had been settled. I've had minimal contact from your company to assist me with the refund of my installment. Telling me certain items have been requested when they have not and that it'll take 10 business days etc. This was not my mistake. My account was settled by Nedbank as consolidation loan. After a lot of to-and-thro all the documents were received and guess what happened... NOTHING!! NO further response NO refund, Nothing! Today is 20 days since my money was taken out of my account! Your client service is absolutely pathetic, worse service I've experienced in a long time.
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Replies (2)
DirectAxis's replyOfficial
14 Apr 2021, 15:26Hello Chanelize, Thank you for reaching out to us. Apologies for the unpleasant experience caused by the process of trying to get your account settled. Nedbank is not affiliated with us in any way and when settling they need to obtain a settlement letter in order to avoid depositing the funds in the incorrect account. We have logged for a payment allocation. We'll continue to monitor your account until your query has been resolved. Team DirectAxis
DirectAxis's reply14 Apr 2021, 15:26
Official
Hello Chanelize, Thank you for reaching out to us. Apologies for the unpleasant experience caused by the process of trying to get your account settled. Nedbank is not affiliated with us in any way and when settling they need to obtain a settlement letter in order to avoid depositing the funds in the incorrect account. We have logged for a payment allocation. We'll continue to monitor your account until your query has been resolved. Team DirectAxis
CL
Chanelize L's updateReviewer Update
14 Apr 2021, 16:55This is UNACCEPTABLE!! It's been 20 days trying to get my own money back from your company and everyone just keeps beating around the bush! No follow up, no courtesy email no phone call,just more excuses, PATHETIC!!
I'm having my debit order reversed, then your company can sort out the paperwork on your own time because it seems everyone just keeps bullsh*tting me!! I HAVE HAD ENOUGH!!
I'm having my debit order reversed, then your company can sort out the paperwork on your own time because it seems everyone just keeps bullsh*tting me!! I HAVE HAD ENOUGH!!
CL
Chanelize L's update14 Apr 2021, 16:55
Reviewer Update
This is UNACCEPTABLE!! It's been 20 days trying to get my own money back from your company and everyone just keeps beating around the bush! No follow up, no courtesy email no phone call,just more excuses, PATHETIC!!
I'm having my debit order reversed, then your company can sort out the paperwork on your own time because it seems everyone just keeps bullsh*tting me!! I HAVE HAD ENOUGH!!
I'm having my debit order reversed, then your company can sort out the paperwork on your own time because it seems everyone just keeps bullsh*tting me!! I HAVE HAD ENOUGH!!